Promoting Healthy Play
A location where you can discover a gaming environment that is both safe and secure.
Account Control
Essential tools to maintain control over your play empowering you to make informed decisions.
My Activity
Keep track of your account’s actions by utilizing a visual dashboard that displays statistical data related to your account.
Deposit Limits
Implement limitations on the maximum deposit amount within designated time intervals—daily, weekly, or monthly.
Reality Checks
Remain vigilant during your gaming sessions, make well-informed decisions, and maintain control over your gambling activities.
Cool Off
Make responsible gambling a priority, take breaks when needed, and regain control of your gaming habits.
Self Exclusion
Empower yourself by making a decisive choice to temporarily or permanently exclude yourself from gambling platforms.
Blocking Software
Special and dedicated tools or applications developed to limit access to casino and gambling websites or applications.
Protecting Minors
We take the prevention of underage gambling very seriously, prohibiting individuals under the age of 18 to engage in gambling activities.
- We conduct rigorous age verification checks on all customers and request documentary proof of age when initial checks are inconclusive.
- We maintain a strict policy where any individuals under the age of 18 found gambling Dragonara will have their accounts closed, and any associated winnings will be forfeited.
We prioritize the prevention underage gambling by implementing thorough age verification checks for all customers.
Do you really know how gambling works?
Helping Others
If you have concerns about the gambling habits of a friend or family member, it is crucial to take prompt action and provide them with the necessary support they require.
If you notice worrisome gambling behavior in a friend or family member, it’s important to take proactive steps to safeguard their well-being.
Offer your support and encourage them to seek the help they need to address their gambling concerns.
Engage in compassionate conversations to understand their challenges and provide them with the necessary guidance to access appropriate support resources.
FAQs
Below, you’ll find the most frequently asked questions about Healthy Play features and options.
With the “Activity” feature, you can monitor your account’s activity using a visual dashboard that presents statistics, recent bet times, and a graphical display of your account history. You have the option to view your account activity over a 7-day, 30-day, or 12-month period, or more.
The Win/Loss history is accessible on the ‘History’ pages via the ‘My Account’ menu. It displays your returns minus your stakes for all settled bets within the selected date range. This includes any bets placed outside the date range but settled within it. This feature enables you to easily track your gameplay.
Deposit Limits as a measure to control gameplay. Limits can be established for a 24-hour, 7-day, or 30-day period and cannot be surpassed. You have the option to decrease your Deposit Limits anytime, and the change will take effect immediately.
We advise that you carefully evaluate your financial situation before deciding to raise your Deposit Limits. It is never recommended to increase your limit merely because you have lost money and believe that gambling more will recover your losses. If you wish to raise a limit, we require 24 hours before we can process your request.
‘Reality Checks‘ are reminders that appear at predetermined intervals to help you stay aware of the duration of your gaming session. These notifications indicate how much time has elapsed since you began playing and give you the option to either continue playing or log out. Reality Checks are a helpful tool to prevent excessive gambling and promote responsible gaming.
To assist you in managing your gaming time at https://dragonara.com, you have the option to create a ‘Reality Check’ alert on your account. This feature enables a pop-up notification to appear as a reminder of the duration of your account activity. If you prefer to receive alerts more frequently, any modifications will take effect immediately. However, if you opt to receive alerts less frequently, a 24-hour waiting period will be required before the change can be applied.
Time-Out, also referred to as ‘Cool-Off‘, is a self-exclusion tool that allows you to take a break from gambling for a specified period. During this time, you will be prevented from accessing your account, and you will not receive any promotional materials. The duration of a Time-Out can vary and can last from 24 hours up to six weeks. This feature helps promote responsible gaming and allows you to take a step back if you feel that your gambling habits are becoming problematic.
In case you feel the need to take a brief pause from betting and gaming on our platform, you have the option to activate ‘Cool-Off’ for a specified period of time. This feature allows you to exclude yourself from accessing your account and restricts the receipt of promotional materials for the duration of the ‘Cool-Off’ period. You can select a ‘Cool-Off’for 24 hours, 48 hours, 7 days, or 30 days, or set a custom duration. The ‘Cool-Off’ feature promotes responsible gaming and encourages you to take a step back if you feel that your gambling activity is becoming problematic.
‘Self-Exclusion’ is a feature that allows you to voluntarily exclude yourself from accessing your account for an extended period of time, typically three months or more. This feature is intended for individuals who believe that they may have a gambling problem or for those who want to take a break from gambling. Once you initiate ‘Self-Exclusion’, you will not be able to access your account, and you will not receive any promotional materials. This feature helps promote responsible gambling and offers individuals an opportunity to address their gambling habits.
If you are concerned about developing a gambling problem or already have one, you can use ‘Self-Exclusion’ to prevent yourself from gambling for a specified period of time. You can choose to exclude yourself for 3 months, 6 months, 1 year, or indefinitely.
During the ‘Self-Exclusion’ period, you will not be able to use your account for betting and gaming, but you can still request a withdrawal for any remaining balance in your account.
We recommend that you also take steps to remove yourself from our marketing databases, notifications, and social media accounts related to gambling. You may also consider installing software that blocks access to gambling websites.
We strongly suggest seeking support from a problem gambling support service to help you address your concerns. To self-exclude your account, go to the “Healthy Play” section in “My Account” and select “Self-Exclusion”.
